This Privacy Policy describes how Fiber Sonic Broadband collects, uses, shares, and protects your information when you subscribe to our internet access services, visit our website, or use our mobile applications.
### 1. Information We Collect
We collect several types of information to provide, maintain, and improve our services:
* **Account Information:** Your name, billing address, shipping address, email address, and telephone number.
* **Network Performance & Diagnostic Data:** Information about signal strength, equipment uptime, network congestion, connection speeds, and technical error logs.
* **Device & Connection Data:** Hardware models, operating systems, Media Access Control (MAC) addresses, unique device identifiers, and assigned IP addresses.
* **Web Browsing Data:** Consistent with applicable laws, we may temporarily log technical routing data and IP traffic volume to manage network traffic and ensure security. We do not sell your specific browsing history to third parties.
### 2. How We Use Your Information
We utilize the collected data for the following operational and business purposes:
* **Service Delivery:** Activating your internet service, managing your account, providing technical support, and processing monthly billing.
* **Network Optimization:** Monitoring bandwidth usage, balancing network traffic, routing data efficiently, and preventing localized service outages.
* **Security & Fraud Prevention:** Detecting malicious activities, preventing unauthorized access to our network, safeguarding infrastructure, and combating billing fraud.
* **Legal Compliance:** Adhering to federal, state, and local regulatory requirements, responses to court orders, and cooperating with valid law enforcement requests.
### 3. Information Sharing & Disclosure
We do not sell your personal information. We only share your data under the following specific circumstances:
- **Service Providers:** We share necessary data with trusted vendors who perform operational functions on our behalf, such as payment processors, customer service centers, and field technicians.
- **Legal Mandates:** We may disclose information if required by law, such as in response to a subpoena, warrant, court order, or emergency request involving imminent physical harm.
- **Business Transfers:** In the event of a merger, acquisition, restructuring, or asset sale, customer database information may be transferred to the succeeding entity under strict confidentiality terms.
### 4. Data Security & Retention
We employ industry-standard administrative, technical, and physical safeguards designed to prevent unauthorized access, alteration, or destruction of your personal data.
* **Retention Limits:** Account information is retained for as long as your service remains active, plus a mandatory statutory period required for tax, audit, and legal compliance.
* **Traffic Log Deletion:** Operational network traffic logs and temporary IP allocations are automatically overwritten or anonymized within rolling 30-day cycles unless flagged for active security investigation.
### 5. Your Privacy Rights & Choices
Depending on your geographic jurisdiction, you may hold specific statutory rights regarding your personal information:
* **Access & Correction:** You have the right to request a copy of the personal information we hold about you and correct any factual errors.
* **Data Portability:** You can request a structured, machine-readable export of your core account history.
* **Marketing Opt-Outs:** You can choose to opt out of promotional emails or targeted advertising by modifying your preferences inside your online customer dashboard.
### 6. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time to reflect operational shifts or regulatory changes. Material changes will be accompanied by a prominent notice on our website or a direct notification via email 30 days prior to taking effect.
### 7. Contact Information
If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling workflows, please reach out to our privacy compliance office:
**Email:** request@fibersonic.com.ng
**Phone:** +234 908 000 0372